Shipping policy

Shipping Policy

Last Updated: September 2, 2026

Thank you for shopping with us! We work hard to get your books packed carefully and on their way to you as quickly as possible.

Shipping Methods

Most orders are shipped through the United States Postal Service (USPS) using one of the following services:

USPS Media Mail — Our standard shipping method for eligible book orders. Media Mail is an economical option but generally takes longer than standard ground shipping.
USPS Ground Advantage — We may use Ground Advantage when it is a better fit for your order, including certain orders that are not eligible for Media Mail.

The shipping method used for your order may depend on the items purchased, package size, destination, and other shipping considerations.

Processing Times

Orders are generally processed and shipped within 3 business days after payment is received.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Delivery Times

Delivery times vary depending on the shipping service, destination, USPS processing, and other factors.

Please keep in mind that shipping estimates are not guaranteed delivery dates. Delays can occasionally occur due to weather, holidays, high shipping volumes, or circumstances outside of our control.

Tracking

When tracking is available, tracking information will be provided with your shipping confirmation. Please allow some time for tracking information to update after your package has been accepted by USPS.

Shipping Address

Please make sure your shipping address is correct before completing your order. We are not responsible for delays or additional shipping costs resulting from an incorrect or incomplete address provided at checkout.

If you realize that you entered an incorrect address, please contact us as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed after an order has been shipped.

Lost, Damaged, or Missing Packages

We take care to package orders securely before shipment. Once a package has been accepted by USPS, however, delivery is handled by the carrier.

If your package appears to be delayed, missing, or damaged, please contact us at hannah.duron@thelostlibrary.co and provide your order number. We will work with you to determine the best next step.

If tracking shows that a package was delivered but you cannot locate it, we recommend checking around your delivery location and contacting your local USPS office before contacting us.